DTFcheckout.com — Automated Order Management

Terms of Service

Last updated: August 21, 2026

1. Acceptance of Terms

These Terms of Service (the "Terms") are an agreement between you and [DTF Checkout legal entity] ("DTF Checkout", "we", "us"). By creating an account, clicking to accept, or using dtfcheckout.com and the hosted storefronts we provide (together, the "Service"), you agree to these Terms and to our Privacy Policy.

If you accept on behalf of a business, you confirm that you have authority to bind it, and "you" means that business. If you do not agree to these Terms, do not use the Service.

2. The Service

DTF Checkout is hosted software for direct-to-film ("DTF") print shops ("shops"). A subscription gives your shop a branded quick-order storefront and gangsheet builder on a subdomain of dtfcheckout.com or on your own domain, a cart and checkout, and an admin area for orders, customers, production files, settings and integrations. We host and operate the software. You run the shop.

The Service is for business use. We may add, change or retire features as the Service develops.

3. Eligibility and Accounts

You must be at least 18 years old and able to enter into a binding contract to open a shop account. The Service is not directed at children under 16.

The person who signs up is the shop's owner. Owners can add staff users. Staff act on the shop's behalf, and the shop is responsible for everything they do in the Service. The owner controls who has access and should remove staff who leave.

Keep your credentials secret, use a strong password, and tell us promptly if you suspect someone else has used your account. You are responsible for activity under your accounts until you do. Give us accurate information when you sign up and keep it current — in particular the owner's email address, which is where billing and security notices go.

4. Subscriptions and Billing

The Service is sold as a monthly, automatically renewing subscription in three tiers. Tiers are priced by the number of paid orders your shop takes in a calendar month; the current tiers and prices are on the pricing section of our homepage and on the signup page.

  • Trials. Where a tier offers a free trial, you are not charged until the trial ends. Cancel before then and you pay nothing.
  • Billing. Subscriptions are billed through Stripe Billing on our Stripe account. You give your card details to Stripe; card numbers never touch our servers. By subscribing you authorise Stripe to charge your card each period until you cancel.
  • Tier changes. We compare your paid-order count with your tier regularly. If you outgrow your tier we move you up at the next check and prorate the difference. We move you down only once a previous full month has fitted the lower tier, and downgrades are not prorated. We email the owner on every change.
  • Price changes. If we change a tier's price, the new price applies to new subscriptions and to subscriptions that later move onto that tier. We do not rewrite the price of a subscription that is already billing.
  • Taxes and refunds. Prices exclude any taxes we are required to collect. Fees are non-refundable except where the law requires otherwise.
  • Cancellation. You can cancel at any time from your admin's billing page, which opens the Stripe billing portal. Cancellation takes effect at the end of the period you have paid for; your storefront stays up until then and you are not charged again.
  • Non-payment. If a renewal payment fails we tell you and give you 7 days to fix it. If it is still unpaid after that, your storefront is suspended — customers cannot order — but your admin stays reachable so you can update billing. Once payment succeeds the storefront comes back. If the subscription ends, section 15 applies.

5. Payments to Shops and Your Responsibilities

Orders placed on your storefront are paid through your own Stripe account, using the Stripe keys you enter in your admin. Your customer's money goes directly to you. We are not the merchant of record, not a payment processor, and not a party to any sale between you and your customer. Your Stripe account is governed by Stripe's terms.

As the shop, you are solely responsible for:

  • what you sell, and your prices, taxes, shipping rates and turnaround times;
  • your customers — including support, refunds, chargebacks and disputes;
  • your own terms of sale, refund, shipping and privacy policies. The Service gives you a place to publish them on your storefront; keep them accurate and honour them;
  • complying with the laws that apply to your business, including consumer-protection, tax, privacy, advertising and messaging laws; and
  • having the right to print what your customers send you.

We do not review orders or artwork and we do not take responsibility for them.

6. Customer Content

"Content" means everything you, your staff or your customers upload or enter into the Service — artwork and other files, product information, branding, text and customer data. You or your customers own it; we do not.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, process (for example resize, thumbnail, check resolution and transparency, and composite into production gangsheets), transmit and display Content, only as needed to provide the Service to you, to pass it to integrations you connect, and to comply with law. The licence ends when the Content is deleted, apart from backup copies that may linger for a short time.

You are responsible for Content. You confirm that you have the rights needed to use it and that it does not infringe anyone's rights or break the law. We may remove Content that violates these Terms or the law, and will tell you where we reasonably can.

7. Acceptable Use

You agree not to:

  • use the Service for anything unlawful, or upload Content that is infringing, defamatory, hateful or otherwise unlawful;
  • try to access another shop's data, accounts or files, or probe, scan or circumvent the Service's security or rate limits;
  • add custom scripts or pixels to your storefront that harm visitors, collect data without the consent the law requires, or interfere with the Service;
  • send unsolicited email or text messages through an integration you connect — email and SMS laws such as CAN-SPAM and the TCPA apply to you;
  • resell or sublicense the Service, or use it to build a competing service;
  • overload the Service, or use repeated trials to avoid paying.

We may suspend or close accounts that break these rules.

8. Storage and Retention

Uploaded files are stored privately and served only through short-lived signed links. Retention works like this:

  • Artwork that is uploaded but never attached to an order is removed after about 48 hours.
  • Artwork on a placed order is kept for 60 days from the order date so the order can be reordered. After that it is eligible for deletion: it may be deleted at any time after the 60 days, and is deleted on request. Download anything you need to keep.
  • Order records stay with your shop for your business and tax records.
  • Account and billing records are kept for the life of your account plus 60 days, and longer where the law requires.

The Service is not a backup service. Keep your own copies of anything important.

9. Integrations, Domains and Third-Party Services

You can connect third-party services to your shop — Stripe, ShipStation, Dropbox, Google Drive, Mailchimp, Klaviyo, QuickBooks, Slack, Twilio, analytics pixels (Google, Meta, TikTok), your own webhooks and custom scripts. When you connect one, you authorise us to send order and customer data to it at your direction. Each is governed by its provider's terms, not ours; we are not responsible for what a provider does with the data, and we may change or remove an integration if the provider changes or withdraws it.

You may serve your storefront on your own domain and send email from your own sending domain. You control your DNS and must have the right to use the names you connect; we do not own them and do not control your registrar. We issue certificates for verified custom domains. Until a sending domain is verified, mail goes out from our address.

10. Support Access

Our staff can sign in to your admin as one of your users ("impersonation") to investigate a problem, respond to a request you made, or keep the Service secure. Every impersonation is logged. We do not use this access for any other purpose.

11. Availability and Changes

We work to keep the Service available, but we do not offer a service-level agreement. The Service can be interrupted by maintenance, by the providers we depend on (such as Stripe, Cloudflare and our host), or by events outside our control. We may change, suspend or discontinue the Service or any part of it; if we discontinue it entirely we will give you reasonable notice and a chance to export your data.

12. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability and non-infringement. Artwork checks such as resolution and transparency warnings are aids, not guarantees — they will not catch every problem. Prices, taxes and shipping on your storefront are calculated from settings you control; check them.

13. Limitation of Liability

To the maximum extent permitted by law, DTF Checkout will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, or for claims by your customers, arising from the Service — however caused, and even if we were told they were possible.

Our total liability for all claims relating to the Service is capped at the subscription fees you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations; where that is the case, ours apply to the fullest extent allowed.

14. Indemnification

You will defend and indemnify DTF Checkout against claims, losses and costs (including reasonable legal fees) arising from your Content, your customers and their orders, your use of integrations, your breach of these Terms, or your violation of law or of anyone's rights.

15. Termination

You can stop using the Service and cancel your subscription at any time (section 4). We may suspend or close your account if you break these Terms, do not pay, create legal or security risk for us or for others, or abuse the Service; we will give notice where it is reasonable to.

When a subscription ends, your storefront goes offline and subscription charges stop. We keep your shop's data for 60 days so you can reactivate; after that it is eligible for deletion. Ask us and we will delete it sooner. Export anything you need before then. Sections that by their nature should survive — including 6, 12, 13, 14 and 16 — do.

16. Governing Law

These Terms are governed by the laws of the State of [Arizona], United States, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in [Arizona], and you consent to their jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we change the date at the top of this page, and we email account owners before a material change takes effect. Continued use of the Service after a change takes effect means you accept it; if you do not, cancel your subscription.

18. Contact

Questions about these Terms go to info@dtfcheckout.com. The Service is operated by [DTF Checkout legal entity].